• NSB product(s) purchased from NSB HOME APPLIANCES SDN. BHD. and authorized dealer within Malaysia.
• To activate this warranty, registration must be completed online within seven (7) days from the date of purchase. Please visit the link below, where you can scan the QR code with your mobile device or click the QR image to access the online registration form.
  We no longer issue physical warranty cards. Online Registration Page: https://www.nsb.com.my/index.php?ws=pages&pages_id=30330
• Manufacturing defect(s) or defect(s) arises from normal usage for the period of the first (1st) twelve (12) months from the date of purchase, NSB will resolve defects by repairing or replacing part(s) or modules. Any part(s) or module(s) replace shall become the property(s) of NSB HOME APPLIANCES SDN. BHD.
• Proof of purchase (or official receipt) is require when requesting for warranty service(s), to obtain service, contact 1300 880 672
• In the event of failure to present the warranty registered and / or proof of purchase to NSB technician, NSB HOME APPLIANCES SDN. BHD. reserves the right(s) to decline any warranty claim(s).
• Service(s) after the first (1st) twelve (12) months of usage, user shall be liable to borne labor, travelling, food, accommodation and / or on-site service charge(s).
• Additional service charge will be imposed for appliances that are installed twelve (12) feet / three point seven (3.7) meter above from ground.
• Service(s) does not affect the expiry date of the warranty, any exchanged part(s) or product(s) ends when product warranty period expires.
• NSB Homes Appliances Shd. Bhd. reserves the right of any final decision on all.

• Part(s) and accessory(s) subject to wear and tear due to daily normal usage.
• Scratch(s), dent(s), crack(s), noise, balancing of fan, wall switch and / or power point are not under this limited warranty coverage.
• Defects(s) caused by the use of third party product(s) and / or part(s), contact with corrosive chemical, accident, abuse, attacks of household pests, lightning, natural disaster, flood, pollution, abnormal voltage and / or usage of generator.
• Product(s) is being repaired, tempered with, taken apart, altered and / or modified by any unauthorized person(s) or techician(s).
• Damage(s) and / or defect(s) arising from incorrect installation, alteration, improper use, lack of maintenance and / or system debris, including build-up of lime scale.
• The serial number of the product has been altered, deleted, removed and / or made illegible.
• Part(s) of product(s) have been replaced by non-original, imitation or recycled part(s) not authorized by NSB HOME APPLIANCES SDN.BHD.
• Damaged / defect caused by chemical reaction, excessive heat, excessive dust and / or area considered not conducive for normal operation of fan.
• This limited warranty will not accept any liability(s) for consequential and / or incident damages, loss of use of the product(s) or any losses that are indirectly and / or directly associated with the incident that caused you to claim. For example, loss of earnings due time taken off work to deal with the incident will not be covered.
• There is NO warranty for light bulb(s), remote control and / or batteries.

• First use the appliance(s) and it doesn’t function properly. Please contact your installer to check that installation and commissioning are satisfactory and in accordance with the instructions in the manual.
  (Safety reminder, isolate power supply for the circuit by switching off the respective switch and / or circuit breaker before wiring up the product(s) to the circuit, must only be fitted by competent or qualified persons.)
• Should this not resolve the difficulty, simply contact our Careline 1300 880 672, who will give every assistant and if necessary for our service technician to visit.

• Expert Support & Technician Services
  Our Customer Care team is comprehensively trained to provide assistance, offer technical advice, and arrange on-site service with our certified, in-house technicians. We ensure quality service backed by NSB standards.
   
• Spare Parts & Warranty
  Genuine NSB spare parts can be purchased directly through our Customer Care Centre. All parts purchased directly from us carry a six (6) month warranty from the date of purchase.
   
• Return Policy
  All goods sold, including spare parts, are strictly non-refundable and non-exchangeable.
   
• Proof of Purchase & Response Time
  A valid proof of purchase (official receipt) and completed warranty registration must be verified before any on-site warranty service is rendered. On-site service requests are typically attended to within 3 to 5 working days, subject to technician availability.
   
• High Ceiling Installation & Scaffolding
  Standard service and installation cover ceiling heights up to 12 feet (3.7 meters). For ceilings exceeding this limit, customers must inform us in advance when booking the appointment. Additional charges will apply to cover the cost of scaffolding rental or any specialized equipment necessary for safe servicing.
   
• Scope of Work & Ceiling Hooks
  Our technicians are responsible for the servicing and installation of NSB products. While we do not provide structural modifications, ceiling reinforcement, painting, or general household electrical rewiring, we do offer ceiling hook installation and removal services upon request. Please be reminded that hook-related services will incur additional charges.
   
• Preparation & Workspace Clearance
  To ensure safe access and prevent accidental damage, customers are required to clear the area directly beneath the installation point (e.g., moving fragile furniture, beds, or electronics) prior to the technician's arrival.
   
• Special Locations & Outstation Surcharges
  On-site service and installation for special locations, islands, or mountainous areas will incur additional charges to cover travel, food, and accommodation. Customers will be provided with a quotation and must mutually agree to these charges before the service appointment is confirmed.
   
• Appointment Cancellations & No-Shows
  ​A nominal call-out fee will be charged if our technician arrives at the scheduled appointment but the premises are inaccessible, or if the appointment is canceled less than 24 hours in advance.

Reminder

No NSB Dealer, Agent or Employee is authorized to make any modification, extension or additional to this warranty.

NSB Warranty Coverage Summary (Ceiling Fans)

Residential & Commercial Warranty Table

Brand	Model	Onsite (Years)	Residential – Indoor Motor	Spare Parts (receiver)	Residential – Outdoor Motor	Spare Parts (receiver)	Commercial – Indoor Motor	Spare Parts (receiver)	Commercial – Outdoor Motor	Spare Parts (receiver)
BAF	Haiku	1	5	2	3	1	5	1	3	1
BAF	i6	1	5	2	3	1	5	1	3	1
BAF	Essence	1	5	2	N/A	N/A	5	1	N/A	N/A
BAF	Powerfoil	1	N/A	N/A	N/A	N/A	3–7	1	N/A	N/A
Aeratron	AE2+	1	5	2	N/A	N/A	2	1	N/A	N/A
Aeratron	AE3+	1	5	2	N/A	N/A	2	1	N/A	N/A
Aeratron	FR / FR+	1	5	2	N/A	N/A	2	1	N/A	N/A
Vento	All Models	1	5	2	N/A	N/A	2	1	N/A	N/A
NSB DC Fan	All Models	1	10	2	N/A	N/A	5	1	N/A	N/A
NSB AC Fan	All Models	1	3	2	N/A	N/A	2	1	N/A	N/A
FD	All Models	1	5	1	N/A	N/A	2	6 Months	N/A	N/A
FA	All Models	1	3	1	N/A	N/A	2	6 Months	N/A	N/A

Lighting Products Warranty

Brand	Model	LED Warranty (Years)	Driver Warranty (Years)
NSB	All Models	2	2
Tenjo	All Models	1	1

Warranty Notes (Dealer Reference)

• Commercial usage includes offices, retail shops, showrooms, hotels, restaurants, and public spaces.

• Outdoor warranty applies only to models officially rated for outdoor installation.

• Remote controls are excluded from warranty for Aeratron, Vento, FA, FD, and NSB Fan models.

• Warranty does not cover misuse, improper installation, voltage fluctuation, or normal wear and tear.

• Final warranty approval is subject to inspection and confirmation by NSB Home Appliances’ technical team.

 

NSB Fan Customer Service Careline

1300-880-672    +6016-207 8691
Mon-Fri 9:00am - 5:00 pm , except public holiday